Comments on: Do the Right Thing http://www.vetschoolblog.com/2009/03/18/do-the-right-thing/ Wet Cleanup on Aisle 5 Wed, 14 Dec 2011 16:27:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: VetSchoolBlog http://www.vetschoolblog.com/2009/03/18/do-the-right-thing/#comment-268 VetSchoolBlog Wed, 25 Mar 2009 04:25:38 +0000 http://www.vetschoolblog.com/?p=171#comment-268 NYC - wow, yes, that would be a totally different ball game. At least you are getting good practice in being stern! Not a fun thing to practice, but it's probably a good skill to have. :) NYC – wow, yes, that would be a totally different ball game. At least you are getting good practice in being stern! Not a fun thing to practice, but it’s probably a good skill to have. :)

]]> By: Jon http://www.vetschoolblog.com/2009/03/18/do-the-right-thing/#comment-267 Jon Tue, 24 Mar 2009 13:35:57 +0000 http://www.vetschoolblog.com/?p=171#comment-267 Haha, that's true. Actually, those are pretty good reasons to let them stay. And you're right, if she was from out of town and you DIDN'T let her stay, news of that can also spread around quickly. I work in NYC and I'm used to fidgety clients though. Too many people there want to bend the rules, just because... It's too risky for me to let clients through the door with no papers and such. I have to be stern with people. But I guess in your situation it makes a lot more sense. Come to think of it, now I would probably do what you've done given the reasons you've said. I just hope they don't cause any trouble! Haha, that’s true. Actually, those are pretty good reasons to let them stay. And you’re right, if she was from out of town and you DIDN’T let her stay, news of that can also spread around quickly.

I work in NYC and I’m used to fidgety clients though. Too many people there want to bend the rules, just because… It’s too risky for me to let clients through the door with no papers and such. I have to be stern with people. But I guess in your situation it makes a lot more sense. Come to think of it, now I would probably do what you’ve done given the reasons you’ve said. I just hope they don’t cause any trouble!

]]> By: VetSchoolBlog http://www.vetschoolblog.com/2009/03/18/do-the-right-thing/#comment-266 VetSchoolBlog Mon, 23 Mar 2009 03:14:50 +0000 http://www.vetschoolblog.com/?p=171#comment-266 I completely agree. If I worked in a more traditional setting, I don't think I would have been willing to break protocol. I think there are two reasons I ended up letting them stay: 1) I'm sure our vet would have relented, had she been there (WWTVD? What Would The Vet Do?) and the reason she would have relented, other than that the dogs were obviously in good health (and received a clean bill of health from the other vet) is: 2) We live in a small tourist town, and the woman would have been completely out of luck in terms of a place to keep the dogs: very few hotels allow them (and good luck finding a room in the summer), and the other kennel in town would have been closed. Since she was from out of town, there's little chance she'd be back, but since a lot of people come here on vacation, there is a chance she'd tell her friends how horrible (or awesome) we were. Depends on the situation, though, because I have turned away other people in similar circumstances. I think it just boils down to what my vet would have done, and the fact that we are a small clinic in a small town, so I am given some flexibility to make decisions like that. But it doesn't make me any more comfortable about it! I completely agree. If I worked in a more traditional setting, I don’t think I would have been willing to break protocol. I think there are two reasons I ended up letting them stay:

1) I’m sure our vet would have relented, had she been there (WWTVD? What Would The Vet Do?)

and the reason she would have relented, other than that the dogs were obviously in good health (and received a clean bill of health from the other vet) is:

2) We live in a small tourist town, and the woman would have been completely out of luck in terms of a place to keep the dogs: very few hotels allow them (and good luck finding a room in the summer), and the other kennel in town would have been closed.

Since she was from out of town, there’s little chance she’d be back, but since a lot of people come here on vacation, there is a chance she’d tell her friends how horrible (or awesome) we were.

Depends on the situation, though, because I have turned away other people in similar circumstances. I think it just boils down to what my vet would have done, and the fact that we are a small clinic in a small town, so I am given some flexibility to make decisions like that. But it doesn’t make me any more comfortable about it!

]]> By: Jon http://www.vetschoolblog.com/2009/03/18/do-the-right-thing/#comment-265 Jon Sat, 21 Mar 2009 12:44:16 +0000 http://www.vetschoolblog.com/?p=171#comment-265 I'm a current vet student and have worked at many clinics before. I've dealt with the type of clients you are talking about many times, and they will always have some type of excuse. If I were in your situation, I wouldn't have let the dogs board. Especially since you're running someone else's practice, it is up to you to be responsible to keep protocol. I realize the chances of something happening are very small, but if anything did happen, it would be on your hands and ultimately could cause a lot of major problems. Also, once a client knows that you've bent the rules, news tends to spread around... and you know you can't make exceptions for everyone. Dealing with clients like that are always a hassle, but protocol is protocol. That's why the rules are made in the first place. But all in all, I hope that they don't cause too much trouble. Good luck! I’m a current vet student and have worked at many clinics before. I’ve dealt with the type of clients you are talking about many times, and they will always have some type of excuse. If I were in your situation, I wouldn’t have let the dogs board. Especially since you’re running someone else’s practice, it is up to you to be responsible to keep protocol. I realize the chances of something happening are very small, but if anything did happen, it would be on your hands and ultimately could cause a lot of major problems. Also, once a client knows that you’ve bent the rules, news tends to spread around… and you know you can’t make exceptions for everyone.

Dealing with clients like that are always a hassle, but protocol is protocol. That’s why the rules are made in the first place. But all in all, I hope that they don’t cause too much trouble. Good luck!

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